While privately I may need to blow off steam so now and in public I try to be civilized and well mannered. That is partially because I am in front of so many people. Most of my readers know what I do for a living, or at least you think you do. I am a teacher, an instructor; I develop courses and I travel throughout the state to teach them. Hopefully I am a nice guy when I do that (actually, I am told I am an OK kinda guy).
Ah, but I do more.We have a certificate program and people need to pass an exam. Once they are certified, they need to take classes that are relevant to keep up their certification and submit them to us. I have the unlucky task to make sure that these courses are relevant. This is where I often cannot be Mr. Nice Guy, and that bugs the hell out of me.
We have almost 4000 certificate holders and so there are a lot of courses to track. Thank goodness we do this with 3 people, but I have to email the certificate holders when there is anything amiss. I am finally at the end of 350 questionable courses that were submitted for review these past few months and let me tell you, for me this was the worst job I had in a long time. Don't you just hate looking for things people do wrong? Well I do! I rather look for things people to right and compliment them for it! I finished the other day and had three aural migraine attacks in one day after being migraine free for months. Just coming down from the stress of it all.
So when I have to email them and deny them credit for a class,I try to do this with a smile on my face or at least in a nice email. (It still stresses me out.) Why make them feel bad? Some people don't care, like an ex-colleague of mine. He was very hard nosed and I'll call him Harry. "Harry" I said one day, "be nice to people, it is easier to catch flies with honey than with vinegar." Harry looked at me and said: "But Jan, I don't want to catch flies." The metaphor went completely over his head, he did not understand I actually meant people not, really flies.
|The ultimate bug catcher, although he looks pretty docile, relaxed and friendly, he's a pretty fierce predator when you see him moving at night on our sliding door window. This is how I see myself auditing people's re-certification efforts.|
|This is another way to catch flies.|
Vinegar anyone? It is an amazing world we live in, isn’t it?